Cultural Competence Training (Global Citizenship)
Each of us belongs to multiple cultures - national, individual and corporate - that give us messages about what is normal, appropriate, and expected. When others do not meet our expectations, it is often a cue that our cultural expectations are different. What is common to one group may seem strange, counter-intuitive, or wrong to another.
In a world where globalization is becoming the normal way of business, cultural differences prove a problem for staff communications and motivation. Work motivation, religious influences and drivers and managing different behaviours in compliance and delivery highlight the need for cross-cultural awareness.
This course is designed for everyone who needs to work across different countries and cultures, particularly those in organisations with a multinational workforce and global clients. The course is also valuable to those in cross-cultural personal relationships.
This course helps learners to:
- Define the concept of culture
- Identify the different ways in which people communicate in specific target cultures
- Build relationships, increasing knowledge and skills for communicating more effectively (verbal and non verbal) across cultures
- Explore the differing profiles of colleagues and their own style of communications
- Examine some of the key aspects of differences in cultural perspectives
- Develop strategies for working in global teams and managing across cultures
- Give constructive feedback and managing lack of feedback.
Annual workshop on Global Citizenship takes place in Zanzibar with an opportunity for a holiday break afterwards.
